Privacy Policy
RTI LLC (doing business as RTI Floors) · Effective date: October 14, 2026
RTI LLC, doing business as RTI Floors ("RTI Floors," "we," "us" or "our"), respects your privacy. This Privacy Policy explains what information we collect through rtifloors.org (the "Site"), our web forms, chat widget, phone, email and text messages, how we use it, and the choices you have.
1. Information We Collect
- Information you provide: your name, email address, phone number, property address, project details and any messages you send us through our forms, chat widget, phone, email or text message.
- Consent records: whether you opted in to receive text messages, the date and time of your consent, and the form or page where you gave it.
- Automatically collected information: IP address, browser type, device information, pages viewed and similar usage data collected through cookies and similar technologies.
2. How We Use Your Information
- To respond to your inquiries and schedule consultations, site visits and estimates.
- To provide our floor coating and flooring remodeling services and communicate about your project.
- To send appointment confirmations, reminders and service updates by text message if you have opted in.
- To send marketing and promotional messages, such as special offers, only if you have separately opted in.
- To operate, maintain and improve our Site and services, and to comply with legal obligations.
3. SMS / Text Messaging
If you opt in to text messages from RTI LLC (RTI Floors), we will use your mobile number to send the types of messages you agreed to receive. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out and HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell or rent your personal information. We share information only:
- With service providers who help us run our business (for example, website hosting, CRM, scheduling and messaging providers), only as needed to perform services for us and subject to confidentiality obligations;
- When required by law, subpoena or other legal process, or to protect the rights, property or safety of RTI Floors, our customers or others;
- In connection with a merger, sale or transfer of our business, subject to this Privacy Policy.
5. Cookies
Our Site uses cookies and similar technologies to keep the Site working and to understand how it is used. You can control cookies through your browser settings.
6. Data Security and Retention
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is 100% secure. We keep your information only as long as needed for the purposes described above or as required by law.
7. Your Choices
- Text messages: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any marketing email.
- Access, correction or deletion: contact us using the details below and we will respond as required by applicable law.
8. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
10. Contact Us
RTI LLC (RTI Floors)
5700 39th Street, Vero Beach, FL 32966
Phone: (772) 201-3380
Email: [email protected]